Contact us
Write to support@dolvia.com from your account email and describe the problem. Never send a password, sign-in code or personal information from a review.
Use AutoReplied on the web
Open the web app and sign in with your AutoReplied account. If you already use the iPhone app, choose the same account. Your listings, replies, subscription and quota are shared between both versions.
Invoices, payment and cancellation
In the web app, open Subscription, then Invoices and subscription management. For a web purchase, the Stripe customer portal lets you download invoices, change your payment method and cancel. For an iPhone purchase, use Apple’s subscription management button.
My subscription is not showing
On the web, open Subscription → Refresh. If you have just paid, wait for confirmation instead of purchasing again. For an Apple purchase, on iPhone open Settings → Subscription → Restore purchases. Check that the iPhone uses the same Apple account as the purchase. Restoring does not create a new purchase. On the web, open Settings → Subscription → Refresh my subscription after restoring.
Reviews are not showing
Check the Google Business connection and the listings selected in Settings, then return to To reply. Data updates automatically. The initial import may continue in the background for a few moments. AutoReplied uses only the workspace you own.
A reply was not sent
Check your internet connection. If a message says the reply is too long, shorten it. After a network failure, the card returns to the stack with your edit so you can try again.
Notifications
Enable AutoReplied in iOS Settings → Notifications. Alerts are created only for new reviews, never for the initial import, and do not reveal customer data.